Telehealth appointment with physician
Remote brace evaluation with specialist
Product drop-shipped to patient’s home
Remote fitting appointment with patient and specialist
Will this program be available after the COVID-19 pandemic passes?
The presented version of the telehealth support program and workflow is only applicable during these emergency times. We will be monitoring any updates and requirement changes continuously to make sure we can remain compliant.
As guidance on telehealth practices is issued beyond the current epidemic, the Breg Telehealth Support program will adjust to meet such guidance.
Who do I contact to get a customized solution?
We recommend contacting your local representative. If you don’t know who that is, contact Customer Care at 800-321-0607.
What if I don’t have a DME team at the moment?
Breg can support you by ensuring continuity of care for your patients through one of our Patient Service Centers available nationwide.
What if I’d like to use a different product?
The listed products are recommended due to their ease of use in a remote setting. With that being said, there are no restrictions on what you can order.
Keep in mind that not all products will be eligible for reimbursement through the telehealth channel due to challenges in securing the proper objective testing and it is also dependent on the type of insurance.
What information is needed when submitting a telehealth order to customer care?
The following information should be included in the email body. This also exists in a fillable order form.
To send a secure email, include [secure] at the beginning of your subject line. This is a requirement when PHI is communicated and protects both patients and Breg.
- Acct Number
- Acct Name
- Shipping Method (Ground, Next Day AM, Next Day Standard, Second Day or Third Day)
- Promotion Code: TELEHEALTH
- Contact Name & Number
- Patient Name
- Contact Number
- Part Number & Description and Qty
How do I get proof of delivery from the patient?
As a general Medicare rule, the date of service shall be the date of delivery. Exceptions are made for suppliers who use a delivery/shipping service. If the supplier uses a delivery/shipping service, the supplier may use the shipping date as the date of service on the claim. The shipping date may be defined as the date the delivery/shipping service label is created or the date the item is retrieved for delivery; however, such dates should not demonstrate significant variation.
Suppliers, their employees, or anyone else having a financial interest in the delivery of the item are prohibited from signing and accepting an item on behalf of a beneficiary (i.e., acting as a designee on behalf of the beneficiary). The signature of the designee should be legible. If the signature of the designee is not legible, the supplier/shipping service should note the name of the designee on the delivery slip.
Three methods of delivery are:
- Supplier delivering directly to the beneficiary or designee;
- Supplier utilizing a delivery/shipping service to deliver items; and
- Delivery of items to a nursing facility on behalf of the beneficiary.
The date of delivery may be entered by the beneficiary, designee or the supplier.
Signature suspension notification
To help promote the safety of our employees and customers, FedEx signature guidelines are being temporarily adjusted for all shipments, with the exception of adult signature required (ASR) shipments. In efforts to minimize physical interactions, customers may be asked to verify recipient name in lieu of a physical signature. FedEx is still collecting recipient information; therefore, surcharges for these services will continue to be assessed. For shipments with the adult signature service option selected, couriers will still request a physical signature and require a government-issued photo ID.
How are items requiring a signature handled with social distancing regulations in place?
To reduce health risks, we are temporarily modifying customer signature capture procedures.
- While maintaining a safe, appropriate distance, employees will request the customer’s first initial and last name so that the employee can enter the information on the electronic screen or hard copy items such as return receipts, PS Forms 3811 and 3829.
- For increased safety, employees will ask the customer to step back a safe distance or close the screen door/door so that they may leave the item in the mail receptacle or appropriate location by the customer door.
How do I measure and fit a patient remotely?
Our team of experts can support your team in any capacity using recommended tips and processes that we’ve laid out specifically for our products.
DISCLAIMER: GENERAL EDUCATIONAL INFORMATION ONLY: NOT LEGAL, MEDICAL OR CLAIM SUBMISSION ADVICE. FINAL RESPONSIBILITY TO DETERMINE CLAIM AND BILLING REQUIREMENTS RESTS WITH THE PROVIDER SUBMITTING THE CLAIM. REIMBURSEMENT REQUIREMENTS VARY. INFORMATION SUBJECT TO CHANGE WITHOUT NOTICE. CONSULT WITH YOUR HEALTH REGULATORY COUNSEL AND/OR A CERTIFIED CODER. BREG AND ITS AFFILIATES DISCLAIM ALL LIABILITIES, LOSSES, GUARANTEES, AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.