Frequently Asked Questions
Why am I receiving a bill from Breg?
Our products are dispensed by healthcare providers at hospitals and orthopedic clinics across the country. If you’ve received a bill from us, please contact our Patient Billing Department to obtain more information at 800-254-0072 or patientinquiries@breg.com.
How do I pay my bill?
Visit https://breg.hmebillpay.com/ to pay your bill.
How do I get pricing or purchase a Breg product?
Breg does not sell directly to patients. Our products are available through healthcare providers.
How do I wash my brace (fabric)?
We recommend hand washing all our products with a mild detergent and letting them air dry. Please do not put any products in the washing machine, dryer, or even the dishwasher, as this will compromise the material.
If you have any additional questions or concerns, please contact our Customer Care Department at 800-321-0607.
Where are the Instructions For Use (IFUs)?
Please visit https://www.breg.com/ifu/. Products are sorted by categories and instructions can be downloaded.
What is the warranty on an item and how do I get a replacement?
Please visit https://www.breg.com/customer-care/#warranty-info
If you have further questions, please contact Customer Care at 800-321-0607.
Can I troubleshoot my cold therapy unit?
- Read the Instructions For Use (PDFs)
- Instructional videos can be found here:
- If you are experiencing an issue that isn’t addressed in these materials, please contact our 24/7 cold therapy line at 800-321-0607.
How can I store my cold therapy unit?
- Before storing your Polar Care unit, you will want to dry the unit and drain the pad(s) and tubing that connect to the unit.
- To drain the pad, just disconnect it from the unit by depressing the silver tabs at the connector and pull the pad free. At the end of the tubing you will see two black X’s – those are the plungers that hold water in the pad. Push the plungers down with the back of a pen to release the water, while rolling the pad up like a sleeping bag to push the water out.
- Repeat step b to drain the tubing that comes out of the unit.
- You will not be able to get every drop out, but the drier it is, the better.
- If you have any questions or need help with these steps please call Customer Care at 800-321-0607.
Can I donate my cold therapy unit?
Breg products are patient specific and single-patient use only, so they are not able to be donated.
I would like to have a product donated to me / my organization?
Breg does not donate products as they are prescribed specifically for patients under the direction of a healthcare provider.
How can I get an invoice?
Please email invoice-stmt_request@breg.com
How can I get an HCPCS code?
Contact Customer Care at 800-321-0607.
How to get pricing?
Contact Customer Care via:
- Phone: 800-321-0607
- Email: orderprocess@breg.com
- Fax: 800-329-2734
How do I return a product?
Contact Customer Care via:
- Phone: 800-321-0607
- Email: orderprocess@breg.com
- Fax: 800-329-2734
Who is my local sales rep?
Contact Customer Care at 800-321-0607.
How can I track my order?
Contact Customer Care at 800-321-0607.
