To Our Customer

At Breg, we are committed to total customer care. Each of our friendly Customer Care representatives receives extensive training on all Breg products and practices, ensuring that you always get the best service possible. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.

Customer Care

Customer Care representatives are available Monday through Friday, 5AM to 5PM, Pacific Time.
Phone 800.321.0607 800.897.Breg (2734) • Fax 800.329.2734 800.959.Breg (2734)

Your Satisfaction is Guaranteed

If, at any time, you are not completely satisfied with a Breg product within the designated warranty period, please contact our Customer Care department, and give us the opportunity to make it right.


Shipping

Our off-the-shelf products ship from both of our main distribution centers in California and Indiana. Custom braces and assemble-to-order products ship from California or Texas. We offer a full range of delivery services out of each distribution center from ground to overnight.

Order Type: Orders received before 4pm local time at the originating distribution center will ship:
Off-the-shelf products Same day
Custom braces with standard colors / patterns Within 24 hours
Custom braces with customized colors / patterns Within 72 hours
Assemble-to-order products Within 3-5 days

Note: Custom logo orders require an additional 48 hours for processing.


Product Warranty

Cold Therapy Units & Pads 6 Months
VPULSE Units & Pads 3 Months
Hip Bracing Rigid brace frame & soft goods 6 Months
Lower Extremity Walker Boots 6 Months
  Walker Boot Soft Goods 6 Months
  Walker Accessories 6 Months
  Ultra Ankle 1 Year
  Lace Up Ankle, Axiom Ankle, Ultimate Ankle 6 Months
  Ankle Stirrups 3 Months
  Soft Ankle Sleeves 3 Months
  Foot Bracing (PFS, Cast & Post Op Shoes, misc splints, insole, pads) Shoes 6 Months
Pads & Insoles 3 Months
Knee Bracing Post-Op Knee 3 Months
  Custom Rigid Brace Frame & Hinges 5 Years
  Prefabricated Rigid Brace Frame & Hinges (including Freestyle OA and OA Impulse) 1 Year
  Ridge brace pads, straps, clips 6 Months
  Soft Knee Sleeves 6 Months
Spine Bracing Aspen (Lumbar & Collars) 1 Year
  Hope/Bledsoe 1 Year
  Spine Soft Goods/Straps/Clips 6 Months
  Flexible Back Supports 6 Months
  Soft Cervical Collar/Clavicle 6 Months
Upper Extremity Shoulder Supports 3 Months
  Post-Op Elbow Braces (T-Scope, T-Chek) 6 Months
  Aligner PHX 6 Months
  X2K Elbow Brace Frame 1 Year
Soft Goods 6 Months
  Elbow Support (with & w/o hinge) 6 Months
  Wrist Bracing 3 Months
  Splint & Fracture Management 3 Months
Misc. Home Therapy Kits 6 Months
  Crutches, Canes, Walkers Aluminum Frame 1 Year
Hand grips, Rubber tips, Wheels, Underarm pads 3 Months

Warranty/Return Policy

Breg products are warranted for manufacturing or materials defects. Please contact Customer Care if you have questions regarding the warranty. Before returning a product, please contact our Customer Care department at 800.321.0607 or 800.897.Breg (2734) for a return authorization number.

Note: Breg warrants its products for manufacturing or material defects. Breg does not warrant products for cosmetic deficiencies caused from regular use. Custom products and products with custom logos are not returnable. Non-warranty returns will be accepted within 120 days from date of purchase and will be subject to a 15% restocking fee.

Note: Products with custom logos are returnable for manufacturing and material defects, however are not returnable due to overstock reasons.
 

Contact Customer Care
Phone: 800.321.0607
e-Mail: info@breg.com

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