To Our Customer
At Breg, we are committed to total customer care. Each of our friendly Customer Care representatives receives extensive training on all Breg products and practices, ensuring that you always get the best service possible. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.
Customer Care representatives are available Monday through Friday, 5AM to 5PM, Pacific Time.
Phone 800.321.0607 800.897.Breg (2734) • Fax 800.329.2734 800.959.Breg (2734)
Your Satisfaction is Guaranteed
If, at any time, you are not completely satisfied with a Breg product within the designated warranty period, please contact our Customer Care department, and give us the opportunity to make it right.
Our off-the-shelf products ship from both of our main distribution centers in California and Indiana. Custom braces and assemble-to-order products ship from California or Texas. We offer a full range of delivery services out of each distribution center from ground to overnight.
|Order Type:||Orders received before 4pm local time at the originating distribution center will ship:|
|Off-the-shelf products||Same day|
|Custom braces with standard colors / patterns||Within 24 hours|
|Custom braces with customized colors / patterns||Within 72 hours|
|Assemble-to-order products||Within 3-5 days|
Note: Custom logo orders require an additional 48 hours for processing.
|Cold Therapy||Units & Pads||6 Months|
|VPULSE||Units & Pads||3 Months|
|Hip Bracing||Rigid brace frame & soft goods||6 Months|
|Lower Extremity||Walker Boots||6 Months|
|Walker Boot Soft Goods||6 Months|
|Walker Accessories||6 Months|
|Ultra Ankle||1 Year|
|Lace Up Ankle, Axiom Ankle, Ultimate Ankle||6 Months|
|Ankle Stirrups||3 Months|
|Soft Ankle Sleeves||3 Months|
|Foot Bracing (PFS, Cast & Post Op Shoes, misc splints, insole, pads)||
Shoes 6 Months
Pads & Insoles 3 Months
|Knee Bracing||Post-Op Knee||3 Months|
|Custom Rigid Brace Frame & Hinges||5 Years|
|Prefabricated Rigid Brace Frame & Hinges (including Freestyle OA and OA Impulse)||1 Year|
|Ridge brace pads, straps, clips||6 Months|
|Soft Knee Sleeves||6 Months|
|Spine Bracing||Aspen (Lumbar & Collars)||1 Year|
|Spine Soft Goods/Straps/Clips||6 Months|
|Flexible Back Supports||6 Months|
|Soft Cervical Collar/Clavicle||6 Months|
|Upper Extremity||Shoulder Supports||3 Months|
|Post-Op Elbow Braces (T-Scope, T-Chek)||6 Months|
|Aligner PHX||6 Months|
|X2K Elbow Brace||
Frame 1 Year
Soft Goods 6 Months
|Elbow Support (with & w/o hinge)||6 Months|
|Wrist Bracing||3 Months|
|Splint & Fracture Management||3 Months|
|Misc.||Home Therapy Kits||6 Months|
|Crutches, Canes, Walkers||
Aluminum Frame 1 Year
Hand grips, Rubber tips, Wheels, Underarm pads 3 Months
Breg products are warranted for manufacturing or materials defects. Please contact Customer Care if you have questions regarding the warranty. Before returning a product, please contact our Customer Care department at 800.321.0607 or 800.897.Breg (2734) for a return authorization number.
Note: Breg warrants its products for manufacturing or material defects. Breg does not warrant products for cosmetic deficiencies caused from regular use. Custom products and products with custom logos are not returnable. Non-warranty returns will be accepted within 120 days from date of purchase and will be subject to a 15% restocking fee.
Note: Products with custom logos are returnable for manufacturing and material defects, however are not returnable due to overstock reasons.
Contact Customer Care