To Our Customer

At Breg, we are committed to total customer care. Each of our friendly Customer Care representatives receives extensive training on all Breg products and practices, ensuring that you always get the best service possible. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.

Customer Care

Customer Care representatives are available Monday through Friday, 5AM to 5PM, Pacific Time.
Phone 800.321.0607 800.897.Breg (2734) • Fax 800.329.2734 800.959.Breg (2734)
Your satisfaction is guaranteed. If, at any time, you are not completely satisfied with a Breg product within the designated warranty period, please contact our Customer Care department, and give us the opportunity to make it right.


We offer all levels of delivery service from ground to overnight through our house carrier, FedEx. Please note, all custom and Special Request Products ship from our Carlsbad, California or our Grand Prairie, Texas facilities.

Here are the ordering cut-off times for each location.

From Carlsbad, California for accounts in the Western part of the U.S.:

  • Orders shipping via FedEx (preferred shipper) or UPS ground to domestic destinations and received prior to 4PM Pacific Time will ship the same day.
  • Orders shipping via FedEx or UPS Next Day must be received prior to 3PM Pacific Time for same day shipping.
  • Custom bracing orders will ship within 24 hours after receipt of order.
  • Custom braces with standard colors/patterns will ship within 24 hours. Those with custom colors/patterns will ship within 72 hours.
  • Products with custom logos will ship within 48 hours.

From Grand Prairie, Texas, custom braces only:

  • Orders received prior to 12PM Pacific Time will ship within 24 hours after receipt of order. Custom braces manufactured in Grand Prairie include: Axiom, Axiom OA, Axiom Adjustable OA, Z12, Z12 OA, Z12 Adjustable OA, DUO, Legacy Thruster, Thruster RLF, 20.50, Jet, Cubit

From Indianapolis, Indiana for accounts in the Midwest and Eastern part of the U.S.:

  • Orders shipping via FedEx or UPS ground to domestic destinations and received prior to 2PM Pacific Time will ship the same day.
  • Custom braces (standard or color) and Special Product Requests are not available from our Indiana facility at this time.
  • Products with custom logos will ship within 48 hours.

Product Warranty

Cold Therapy Units & Pads 6 Months
VPULSE Units & Pads 3 Months
Hip Bracing Rigid brace frame & soft goods 6 Months
Lower Extremity Walker Boots 6 Months
  Walker Boot Soft Goods 6 Months
  Walker Accessories 6 Months
  Ultra Ankle 1 Year
  Lace Up Ankle, Axiom Ankle, Ultimate Ankle 6 Months
  Ankle Stirrups 3 Months
  Soft Ankle Sleeves 3 Months
  Foot Bracing (PFS, Cast & Post Op Shoes, misc splints, insole, pads) Shoes 6 Months
Pads & Insoles 3 Months
Knee Bracing Post-Op Knee 3 Months
  Custom Rigid Brace Frame & Hinges 5 Years
  Prefabricated Rigid Brace Frame & Hinges (including Freestyle OA and OA Impulse) 1 Year
  Ridge brace pads, straps, clips 6 Months
  Soft Knee Sleeves 6 Months
Spine Bracing Aspen (Lumbar & Collars) 1 Year
  Hope/Bledsoe 1 Year
  Spine Soft Goods/Straps/Clips 6 Months
  Flexible Back Supports 6 Months
  Soft Cervical Collar/Clavicle 6 Months
Upper Extremity Shoulder Supports 3 Months
  Post-Op Elbow Braces (T-Scope, T-Chek) 6 Months
  Aligner PHX 6 Months
  X2K Elbow Brace Frame 1 Year
Soft Goods 6 Months
  Elbow Support (with & w/o hinge) 6 Months
  Wrist Bracing 3 Months
  Splint & Fracture Management 3 Months
Misc. Home Therapy Kits 6 Months
  Crutches, Canes, Walkers Aluminum Frame 1 Year
Hand grips, Rubber tips, Wheels, Underarm pads 3 Months

Warranty/Return Policy

Breg products are warranted for manufacturing or materials defects. Please contact Customer Care if you have questions regarding the warranty. Before returning a product, please contact our Customer Care department at 800.321.0607 or 800.897.Breg (2734) for a return authorization number.

Note: Breg warrants its products for manufacturing or material defects. Breg does not warrant products for cosmetic deficiencies caused from regular use. Custom products and products with custom logos are not returnable. Non-warranty returns will be accepted within 120 days from date of purchase and will be subject to a 15% restocking fee.

Note: Products with custom logos are returnable for manufacturing and material defects, however are not returnable due to overstock reasons.

Contact Customer Care
Phone: 800.321.0607

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