Order Tracking and Returns

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To Our Customer

At Breg, we are committed to total customer care. Each of our friendly Customer Care representatives receives extensive training on all Breg products and practices, ensuring that you always get the best service possible. From our diverse line of premium medical devices to our exceptional staff, we strive to exceed your expectations.

Customer Care

Customer Care representatives are available Monday through Friday, 6AM to 5PM, Pacific Time.
Phone 800.321.0607 800.897.Breg (2734) • Fax 800.329.2734 800.959.Breg (2734)
Your satisfaction is guaranteed. If, at any time, you are not completely satisfied with a Breg product within the designated warranty period, please contact our Customer Care department, and give us the opportunity to make it right.

Shipping

We offer all levels of delivery service from ground to overnight through our house carrier, UPS. To keep transit times and shipping costs to a minimum, we currently ship our off-the-shelf products from two warehouses, one in Vista, California and one in Indianapolis, Indiana.

Here are the ordering cut-off times for each location

From Carlsbad, California for accounts in the Western part of the United States:

  • Off-the-shelf orders shipping via UPS ground to domestic destinations must be received prior to 4PM Pacific Time for the same day shipping. UPS Next Day orders must be received prior to 3PM Pacific Time for same day shipping.
  • Off-the-shelf orders shipping UPS Next Day to domestic destinations must be received prior to 3PM Pacific Time for
    same day shipping.
  • Off-the-shelf orders shipping FedEx (any Method) to domestic destinations must be received prior to 3PM Pacific Time for same day shipping.
  • Custom bracing orders will ship within 24 hours after receipt of order.
  • Fusion braces with standard colors/patterns will ship within 24 hours. Those with custom colors/patterns will ship within 72 hours.
  • Products with custom logos will ship within 48 hours

From Indianapolis, Indiana for accounts in the Eastern part of the United States:

  • Off-the-shelf orders shipping via UPS ground to domestic destinations must be received prior to 2PM Pacific Time will ship the same day
  • FedEx (any Method) orders for domestic destinations must be received prior to 11AM Pacific Time for same day shipping.

  • Custom bracing, custom logo’d or colored products and Special Products Requests are not available from our
    Indianapolis facility at this time.

Product Warranty

Polar Care Products 6 months
Fusion, Solus and X2K Off-the-Shelf

1 year
Fusion, Solus and X2K Custom Frames

5 years
Fusion, Solus and X2K Straps/Frame Pads

6 months

Post-Op Bracing / Walking Boots             

3 months
Soft Goods (Knee, Clavicle/Cervical)

6 months
Functional Elbow 1 year
Upper Extremity (Shoulder, Wrist, Back Supports) 

3 months 
BOA 6 months
BOA Lacer System Lifetime

Ultra Ankle®

1 year
Ankle Brace Lock, Kool Air Stirrup, Lace Up Ankle 3 months
Adjustable Range of Motion 6 months
Walker Boots 3 months

Polar Care®

6 months

Home Therapy Kits

6 months

Warranty/Return Policy

Breg products are warranted for manufacturing or materials defects. Please contact Customer Care if you have questions regarding the warranty. Before returning a product, please contact our Customer Care department at 800.321.0607 or 800.897.Breg (2734) for a return authorization number.

Note: Breg warrants its products for manufacturing or material defects. Breg does not warrant products for cosmetic deficiencies caused from regular use. Custom products and products with custom logos are not returnable. Non-warranty returns will be accepted within 120 days from date of purchase and will be subject to a 15% restocking fee.

Note: Products with custom logos are returnable for manufacturing and material defects, however are not returnable due to overstock reasons.
 

Contact Customer Care
Phone: 800.321.0607
e-Mail: info@breg.com