Angie Anderson, Customer Care Representative

Angie Anderson
Hearing from customers about how our products help them and effect their lives in a positive way..."
Angie Anderson Meet Angie Anderson, Customer Care Representative

Meet the People Behind Breg

Hometown: Escondido, CA
Time with Breg: I joined Breg in August 2011
Best part of the job: Hearing from customers about how our products help them and effect their lives in a positive way because they can physically do the things they used to or thought they could no longer do.
Favorite Pastime: I love spending time with my husband and son. I also enjoy cooking, baking, reading, music, sports and living in San Diego.
Hidden Talent: All four years in high school, I was the varsity softball pitcher. My senior year, I was awarded MVP of our district league.
Favorite Breg Product: Our functional knee braces because they allow patients to get back to their daily activities.
360° Customer Care means: It means that the customer will be taken care of from the start to finish, with the best customer service. No matter what problem I can help you with, or what answer I can find for you, I promise that I will give that personal touch to whatever you need, in a timely matter. We value all of our customers, patients and colleagues with the utmost respect and loyalty. Because, to me, that is how I would want to be treated.
 
"Angie has a kind and gentle way about her that sets our customers at ease and gives them the confidence that she will take care of any situation they ask of her. Her calming manner, dedication, tenacity, and commitment to doing it right the first time is the reason Breg’s Customer Care is world class!"
- Michele Dazey, Manager Customer Care
 

Nouky Chittaphong, Customer Care International

Nouky Chittaphong
I really enjoy the working environment here. I have great co-workers and we are really supportive of each other. "
Nouky Chittaphong Meet Nouky Chittaphong, Customer Care International

Meet the People Behind Breg

Hometown: San Diego, CA
Time with Breg: I joined Breg in 2003
Background/
Education:
BA in Management
Best part of the job: I really enjoy the working environment here. I have great co-workers and we are really supportive of each other.
Favorite Pastime: Fishing and watching all sports, particularly baseball.
Strangest
customer call:
A person called wanting a cold therapy unit for a horse.
Favorite Breg Product: Our Fusion knee braces. I love seeing our knee braces on athletes on TV.
360° Customer Care means: Taking care of the customer first and also handling any follow up that may be necessary.
 
"In our many years working together, I’ve come to know him to be an extremely hard worker everyone can count on. He has a sincere willingness to provide excellent service and is earnest about getting things done efficiently and correctly for all of our customers. "
- Anna Pascual-Carter, Co-worker
 

Denise Cook, Expeditor/Distributor

Denise Cook
I like working on different projects everyday from moving product from manufacturing to distribution centers and various projects II'm involved in throughout the company."
Denise Cook Meet Denise Cook, Expeditor/Distributor

Meet the People Behind Breg

Hometown: Encinitas, CA
Time with Breg: I joined Breg in June 2005
Background/
Education:
Associates Degree, 11 years of experience as an Expeditor/Distributor
Best part of the job: I like working on different projects everyday from moving product from manufacturing to distribution centers and various projects I'm involved in throughout the company. I have the chance to work with just about every department at Breg and enjoy learning about the processes within each group.
Favorite Pastime: Spending time with my mom, son and friends. I love to watch sports, movies and enjoy cooking.
Favorite Breg Product: Our Freestyle OA knee brace. It was amazing to watch the process of the product come to life within the company and then see the popularity grow so quickly with our customers.
360° Customer Care means: 360 Customer Care means that Breg produces quality products for our patients, shipping product on time to our customers, and providing exceptional service to our patients, field representatives, and medical professionals.
 
"Denise Cook is one of the most highly accountable people I have ever had the pleasure of working with. She can always be relied upon to deliver high quality service to Breg's internal and external customers. Denise has driven her car at the end of the day to UPS to ensure we meet our customer's expectations."
- Angela Curtis, Warehouse Manager
 

Lisa Lewis, Customer Care Lead

Lisa Lewis
I love building relationships with our customers. Even though it’s over the phone, I get to know them and take care of them."
Lisa Lewis Meet Lisa Lewis, Customer Care Lead

Meet the People Behind Breg

Hometown: Glendale, CA
Time with Breg: I joined Breg in August 2004
Background/
Education:
Trained as a legal administrative assistant
Best part of the job: I love building relationships with our customers. Even though it’s over the phone, I get to know them and take care of them. It’s great to hear about their families. Sometimes they will call me just to tell me how things are going.
Favorite Pastime: Spending time with my four granddaughters
Hidden Talent: Shopper extraordinaire!
Strangest
customer call:
Occasionally we get calls from customers saying their cold therapy units aren't working. After going through some troubleshooting, we find out they didn’t put ice and water in the unit.
Favorite Breg Product: The Vectra Air Premium Walker! I broke my fibula in two places and was originally put in a cast. It was so uncomfortable that I asked my doctor about wearing a walker boot. The Vectra is so comfortable: it's heaven.
360° Customer Care means: We hate to tell customers, "No." 360° Customer Care means listening to customer needs and finding the right solutions that will work for them.
 
"I've worked closely with Lisa for many years. She is caring & considerate of customers who call in, and of all of us around her. Lisa is a fun-loving person. I think that comes across over the phone, which is one of the reasons her customers love her."
- Susan Carey, Breg Applications Support Specialist